Exchange and return policy

Exchange and return policy

 

Exchange and return are made within 7 days from the date of issuance of the invoice.

In the event of returning or exchanging purchases, the customer will bear all shipping fees and cash upon delivery fees if they were paid in advance and all

Bank fees for your purchase

If the customer"s invoice includes free shipping, and he wants to return some or all of the products, the customer will bear all the fees for the free delivery value in addition to the return shipping value to us.

Required:

1- The product must be in its original condition and has not been used, with all labels attached to it intact and undamaged, and must be wrapped in the original cover and packaging of the product.

2- - For health reasons, it is prohibited to return or exchange underwear and socks.

3- For reasons related to ensuring the reliability of products, perfumes are not returned or exchanged.

Replacement steps

You can submit a replacement request by sending an email to the following address

The email includes the following data:

• Replace the email subject

• invoice number

• customer name

• The name of the product to be replaced, along with providing us with the required size

• Reason for replacement

Return steps

You can submit a return request by sending an email to the following address

Email subject retrieval

• invoice number

• customer name

• The name of the product to be returned